skip to main content


Manager Client Services


Job Details

Firm Name: GhostPractice Inc.
Posted: Tue. Sep 10, 2019
Location: Downtown Toronto

Job Type

  • Finance

Manager Client Services

GHOSTPRACTICE ( is an international technology company servicing the legal industry with its North American operations based in the heart of downtown Toronto. We are a motivated and passionate team of industry professionals committed to delivering the highest quality products and services to our clients. Additionally, we are growing rapidly and are committed to hiring people who are interested in working collaboratively in a fast-paced environment. Your strong communication skills, team commitment and positive approach to challenges along with an unwavering dedication to customer service are appreciated.

ROLE: MANAGER CLIENT SERVICES, Practice Management Software

Job Description:

  • Lead our client services and support initiatives by managing a team of support representatives and working directly with customers in both an inside and outside capacity. NOTE: Onsite client interactions occur in collaboration with our project management teams and typically focus on the software support for accounting and bookkeeping features.
  • Specialize in the leadership of supporting new projects and existing customers on the software’s Back Office functions, or Accounting and Bookkeeping features.
  • Manage all support team recruitment, onboarding, and ongoing training and professional development.
  • Monitor support team performance and plan staff schedules for the department as required.
  • Collaborate with other senior management on various organizational goals including communicating critical feedback from customers to the product management teams.
  • Ultimately ensure all customer support initiatives are prioritized and resolved by the team in a timely fashion.
  • Assist in the development and execution of internal workflows and processes, as they evolve within our organization.
  • Handle customer escalations to ensure top quality customer satisfaction.
  • Be a qualified product expert with complete knowledge and understanding of the GhostPractice software.

Qualifications and Requirements:

  • Strong background in accounting with a minimum 5 years’ experience working with accounting software systems. Experience with legal accounting, or practice management systems preferred.
  • Maintaining a customer first working environment where strong communication skills and a positive attitude are always a priority.
  • Minimum 3 years management experience.
  • Positive and upbeat with excellent communication skills.
  • Strong organizational and time management skills with attention to details.
  • A strong and unwavering customer service obsession.
  • Self-starter, quick learner, motivated, disciplined and focused and a true team player.
  • Proficiency in Excel and Word.
  • Ability to travel outside of Toronto, as required.
  • University, or College Degree

To apply, please send a resume to

Supporting Firms

  • SparkLaw
  • Harris Law Logo
  • logo_barriston
  • Simpson Wigle greyscale 26jul17
  • MacDonald & Partners logo
  • Davies Howe
  • Dueck-Sauer-Jutzi-Noll
  • Riches McKenzie 11oct17
  • hummingbird
  • logo_goodmans
  • aviva_lawyers
  • logo_oatley
  • Cavalluzzo LLP_Logo
  • logo_smith_valeriote
  • O'Sullivan
  • logo_mills_mills
  • Lenczner Slaght resized
  • member_hicks_morley
  • HRG.logo
  • logo_madorin
  • logo_foster townsend
  • Marks + Clerk 18may18
  • logo_norton
  • BlaneyMcMurtry
  • logo_cassels
  • Laxton Glass
  • Waddell Phillips
  • logo_wildeboer
  • logo_sotos
  • member_torkin_manes
  • logo_kronis
  • logo_ridout
  • logo_macdonald_sager
  • Piasetzki
  • Fox Vanounou Porcelli 29aug19
  • Minken Employment Lawyers logo 14aug17
  • logo_willms_shier
  • logo_benson
  • logo_hull_hull
  • logo_dw
  • Samis+Company Logo
  • logo_bernardi_llp_5405 (greyscale)
  • GMA Full Name Logo
  • LeClair Logo
  • logo_giesbrecht
  • logo_harris-sheaffer
  • Cumming & Partners
  • Rueters LLP 5mar18
  • rogers partners
  • logo_guberman
  • logo_keyser
  • logo_mcleish_orlando
  • DicksonAppellLogo
  • logo_dale_and_lessmann
  • logo_hsh
  • logo_bennet_jones
  • logo_robins
  • logo_ricketts_harris
  • BakerMcKenzie
  • Levitt LLP Logo
  • giffen
  • heuristica
  • Kormans Logo
  • logo_gardiner_roberts
  • McTague Logo
  • logo_chaitons
  • Haber Lawyers 14feb19
  • dickinsonwright
  • member_blg
  • logo_lerners
  • logo_sullivan_festeryga
  • Deloitte Tax Law
  • logo_shibley
  • Chappell Partners Logo
  • Rayman Beitchman LLP 2mar18
  • Stockwoods Logo
  • Beard Winter Logo black white - New
  • logo_sherrard
  • balesBeall
  • logo_hughes_amys
  • Nelligan 14aug17
  • logo_wilson_vukelich
  • logo_zuber
  • Koskie Minsky
  • logo_chappell_partners
  • member_weirfoulds
  • Goldblatt
  • MillerThomson
  • logo_bereskin_parr
  • member_minden_gross
  • Grosman, Gale 2nov17
  • Bersenas Jacobsen Chouest Thomson Blackburn 27jul17
  • Reybroek140x60 resized
  • logo_bennet_jones
  • Daoust_Vukovich
  • logo_torys
  • AUM Law Logo 22nov18
  • logo_sokllp
  • member_tgf
  • Legate Personal Injury Lawyers greyscale 31jul17
  • Blouin Dunn
  • Matthews Dinsdale 1feb19
  • CLYDE + Co 2aug17
  • Dentons
  • logo_pmlaw
  • logo_Osler_hoskin
  • Green + Spiegel logo 31jul17
  • dutton_brock
  • Loopstra Nixon logo 140w greyscale
  • logo_goodmans
  • logo_dlapiper
  • RossMcBride
  • fogler-rubinoff


© 2014 TLOMA. All Rights Reserved. 
Privacy Policy