I wanted to extend my sincere thank you to the TLOMA Community for your warm welcome when I first arrived. It is hard to believe that a year has gone by so very quickly. It has been a privilege getting to know our members and working side by side with an extremely talented group of legal management professionals.
The Board of Directors had a very busy but tremendously productive year. We worked diligently in meeting TLOMA’s strategic priorities and as a result of all the successes, I’m delighted to report that we are going to keep 2019 prices for all of our member products and services for 2020.
We were able to achieve phenomenal successes this year by undergoing a self-audit of our governance practices, internal processes, and assessing our membership needs. Allow me to share some of the highlights and achievements below.
New best governance practices were created including an orientation process for incoming board members, Code of Conduct for board members, and a self-evaluation tool for returning board members. We also improved the survey for exiting board members, updated existing manuals, policies and format for board meetings. The new initiatives were carried out with the intention of providing a positive volunteer experience, meeting best governance practices, increasing engagement among our board members and ensuring that TLOMA is positioned to become a high performing Association.
From the review of our internal processes, we were able to streamline various practices that not only improved the operations of TLOMA but also enabled us to provide better member services. We enhanced our Human Resource Management practices where various written personnel policies were created and an improved performance review process implemented. We wanted to establish and align performance metrics with the mission and strategic plan as this will ensure that what is being measured is what is intended to be achieved.
This year a review was undertaken of the type of membership data and communication TLOMA performs. The purpose for this was to ensure that linkage occurs between our strategy development, the use of standards of services and the impact on and measurement of member satisfaction. As a result, a Membership Task Force was created with the intention of assessing members’ needs. The Task Force drafted a member value survey that was very well received by our membership. For a summary of results, kindly refer to the Task Force’s article in this Newsletter issue.
We are continuously looking for opportunities for meeting our members’ needs as well as ways to recognize our incredible pool of volunteers. This year a membership certificate was created with the intention of increasing awareness of TLOMA and its brand in the legal industry. All 2020 renewing members will receive electronically the new certificate. Additionally, we wanted to find appropriate opportunities for recognizing our members and as such created Best of TLOMA Award that will be awarded at the end of 2020 for the best article submission in our newsletter.
The Board worked diligently on accomplishing 2019 Strategic Priorities and I am delighted to report that they were all completed. As a result, TLOMA was able to grow its membership by 9% this year, increase social media presence, strike various partnerships with other associations in the legal industry, improve membership services, provide a new learning platform for our Special Interest Group events, offer various training opportunities from other providers at a discounted rate, secure a new Compensation Survey provider, increase member engagement and communication, and strengthen our Business Partner relationships.
TLOMA’s commitment remains to its members. Its focus in the upcoming years will be on identifying and meeting membership needs and continuously improve.
I wanted to thank our very hard-working Board of Directors, Special Interest Group Leaders, Committee Members, all other volunteers, TLOMA team, and our Business Partners, all of whom went beyond and above in ensuring that we have a very successful year.
On a personal note, I wanted to let everyone know that I have some unexpected but exciting news. I will be leaving on parental leave early next year, but I do look forward to seeing everyone at various TLOMA events in 2020. During my leave, if you have any questions pertaining to invoices please contact Liz Barrington and for any other inquiries please connect with Karen Gerhardt. Kindly also note that TLOMA’s office will be closed starting December 20th and will reopen January 2nd.
I hope to report back next year on different successes with one main strategic priority - mastering the art of sleep training!
I wanted to wish everyone a very Happy and Safe Holiday Season! May the New Year bring lots of health and happiness!