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Event Details

Date: Tue. Feb 22, 2011
Time: 12:00 AM

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Location

Minden Gross LLP
Suite 2200
145 King Street West

Associated Documents

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What you need to know about Client Relationship Management (CRM) in law firms

Description

The concept of Client Relationship Management (CRM) is to track, monitor and control all client touch points. From a mailer or event, to billings and phone calls, it is the 360 degree view you are seeking to better understand and address your client relationship. Many firms have put a CRM solution in place, believing the tool itself will automatically do “the work.” Unfortunately, many firms put too much faith in the tool and not enough effort into the process and the culture change required to implement a successful CRM program. In order to truly embrace CRM within your firm, and not just create a really expensive Rolodex, there are a number of steps that should be taken.

During this round-table discussion we discuss how to implement and expand the use of CRM at law firms. We will base our discussion around why you need CRM, what are some of the issues you will have implementing CRM, and how to create a successful program at your firm. We will also look to the future to help you understand the evolution of CRM at law firms.

If there are specific ideas you would like us to touch on, please let us know when you register.

Supporting Firms

  • logo_willms_shier
  • Tupman + Bloom 3mar20
  • Piasetzki
  • Lenczner Slaght resized
  • dutton_brock
  • logo_bennet_jones
  • member_tgf
  • Davies Howe
  • logo_pmlaw
  • Fox Vanounou Porcelli 29aug19
  • Harris Law Logo
  • logo_madorin
  • Koskie Minsky
  • Cavalluzzo LLP_Logo
  • Haber Lawyers 14feb19
  • logo_ridout
  • Waddell Phillips
  • BakerMcKenzie
  • GWLG_GRAYSCALE
  • logo_wilson_vukelich
  • Matthews Dinsdale 1feb19
  • logo_dw
  • dickinsonwright
  • logo_keyser
  • Nelligan 14aug17
  • Cumming & Partners
  • logo_chappell_partners
  • Loopstra Nixon logo 140w greyscale
  • Stockwoods Logo
  • logo_hsh
  • aviva_lawyers
  • Goldblatt
  • Deloitte Tax Law
  • logo_oatley
  • logo_bernardi_llp_5405 (greyscale)
  • member_hicks_morley
  • logo_torys
  • logo_harris-sheaffer
  • balesBeall
  • member_torkin_manes
  • Crawford Chondon & Partners LLP 24feb20
  • Daoust_Vukovich
  • logo_zuber
  • AUM Law Logo 22nov18
  • logo_benson
  • logo_mcleish_orlando
  • Mills + Mills
  • Chappell Partners Logo
  • Rueters LLP 5mar18
  • logo_sokllp
  • Walker Head Lawyers 27sept19 - greyscale.
  • logo_shibley
  • logo_robins
  • logo_cassels
  • Minken Employment Lawyers logo 14aug17
  • GMA Full Name Logo
  • MacDonald & Partners logo
  • O'Sullivan
  • logo_wildeboer
  • logo_goodmans
  • logo_giesbrecht
  • SparkLaw
  • WARDs Legal - grayscale
  • logo_gardiner_roberts
  • Blouin Dunn
  • McTague Logo
  • logo_norton
  • Gillian Hnatiw 2
  • Kormans Logo
  • logo_sotos
  • logo_macdonald_sager
  • BlaneyMcMurtry
  • fogler-rubinoff
  • HRG.logo
  • logo_lerners
  • heuristica
  • Green + Spiegel logo 31jul17
  • Levitt LLP Logo
  • logo_dale_and_lessmann
  • logo_smith_valeriote
  • Grosman, Gale 2nov17
  • Simpson Wigle greyscale 26jul17
  • LLF_LAWYERS
  • logo_ricketts_harris
  • Laxton Glass
  • CLYDE + Co 2aug17
  • logo_kronis
  • Dentons
  • RossMcBride
  • Beard Winter Logo black white - New
  • logo_goodmans
  • member_blg
  • logo_dlapiper
  • MONTEITH RITSMA PHILLIPS PROFESSIONAL CORPORATION - greyscale
  • logo_Osler_hoskin
  • logo_sherrard
  • Dueck-Sauer-Jutzi-Noll
  • member_minden_gross
  • member_weirfoulds
  • logo_bennet_jones
  • logo_bereskin_parr
  • giffen
  • Reybroek140x60 resized
  • logo_hull_hull
  • rogers partners
  • logo_barriston
  • logo_chaitons
  • LeClair Logo
  • MillerThomson
  • logo_guberman
  • logo_sullivan_festeryga
  • Henien Hutchison LLP
  • Rayman Beitchman LLP 2mar18
  • Riches McKenzie 11oct17
  • Marks + Clerk 18may18
  • hummingbird

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