Business Etiquette for Professionals - April General
Description
According to three separate research projects by Harvard University, The Carnegie Foundation and The Stanford Research Institute, success in getting, keeping and advancing in a job depends 85% on people skills and only 15% on technical knowledge and skills.
Whether you are in the lunchroom or the boardroom, manners give you an enormous advantage: you feel good about yourself, respect others and put them at ease. You know what you are doing - and you know that you are doing it right!
Fortunately, business etiquette is a learnable skill, giving you the confidence to deal with co-workers, supervisors, clients and suppliers with kindness, firmness and sensitivity.
The skills you learn in this session will be valuable to you only if you practice them often, thus making them part of your natural demeanour. Come and have fun learning these skills, perfect them and you will be able to handle any situtation with authority and confidence. You will be the one everyone describes as having "class".
Topics covered in this session are:
Courtesies that contribute to a good first impression, E-mail Etiquette, Confidential Materials, Professional Phone manners, Electronic Etiquette, Conference Calls, Video Conferences, Meeting Essentials, Workplace Courtesies