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Event Details

Date: Wed. Nov 22, 2006
Time: 12:00 AM

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Location

Fraser Milner Casgrain LLP
1 First Canadian Place
39th Floor
Fraser & Beatty Room

Technology SIG - Economics 101 for Service Delivery Managers

Description

In our era of “do more with less”, and “offshore outsourcing”, IT support managers and their colleagues need to apply the economics of IT service delivery to remain viable. The basics of supply and demand management are critical to determining your value to the enterprise. Moreover, outsourcers already apply sound economic theory to their market positioning – as an IT support manager, how can you compete against them without it?

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