Job Details

Intake Coordinator

Walker Law is a diverse, dynamic, and award-winning commercial litigation law firm located in the heart of Toronto’s financial district. We are committed to delivering practical and cost-effective legal solutions across a range of litigation matters, including employment, contract, and real property disputes.

We are seeking a professional, personable, and highly organized Intake Coordinator to serve as the first point of contact for prospective clients. The ideal candidate will have 5+ years of law firm or legal intake experience, along with excellent communication, organizational, and follow-up skills.

Key Responsibilities

• Serve as the primary point of contact for prospective clients by telephone and email.

• Promptly contact prospective clients and conduct preliminary intake.

• Gather accurate information regarding the legal matter and all relevant parties.

• Complete and coordinate conflict checks.

• Identify the appropriate practice area and lawyer for each inquiry.

• Explain consultation fees, required documents, and next steps.

• Schedule and confirm telephone, video, and in-person consultations.

• Conduct follow-ups to reduce missed appointments and assist with rescheduling.

• Follow up after consultations and assist with the retainer and client onboarding process.

• Maintain accurate records of inquiries, follow-ups, appointments, and prospective client status.

• Respond to administrative questions and appropriately escalate urgent or sensitive matters.

• Coordinate with lawyers and staff to ensure a smooth transition from initial inquiry through consultation and file opening.

• Maintain strict confidentiality and comply with Firm policies and procedures.

This is a fully in-office position, five days per week.

Qualifications

• 5+ years of law firm or legal intake experience preferred.

• Excellent telephone, written, and interpersonal communication skills.

• Professional, warm, and confident manner when interacting with prospective clients.

• Strong organizational skills and attention to detail.

• Ability to manage multiple inquiries, follow-ups, and competing priorities.

• Strong computer and software skills.

• Ability to handle confidential and sensitive information with discretion.

• Sound professional judgment and a strong client-service mindset.

What We Offer

• Salary of $50,000–$60,000, commensurate with experience.

• Comprehensive benefits.

• Paid vacation following completion of the probationary period.

• Eligibility for discretionary performance-based bonuses.

• A supportive, professional, and inclusive workplace culture.

Interested candidates are invited to submit their resume for consideration to Oxana Tchoudakova, Office Manager, at oxana@tcwalkerlawyers.com.

No agencies or recruiters, please.