Collections Specialist
Why become an Fogler, Rubinoff ("FR") team member?
At FR, one of our fundamental objectives is to keep our employees and their families healthy—physically, emotionally, and financially. To ensure the health and wellness of all our team members, we offer our Law Clerk, Staff and Support team members a comprehensive benefits package which includes extended health, dental, "flex" health care spending, disability insurance, a robust Employee and Family Assistance Program, an annual fitness allowance and an RRSP matching program.
All our team members enjoy flexible working schedules, and most positions are eligible to participate in our hybrid workplace structure. Our team members also receive a generous Time Away from Work package, including flexible paid Personal Time Off, Volunteer time, paid Birthday, Moving Day, and more.
We believe in recognizing and rewarding our team members through our Milestone Anniversary Bonus program and our monthly acknowledgement of service excellence through our peer-to-peer "FRecognition" program. All team members enjoy complimentary on-site breakfast and snacks twice a week, and are invited to attend our annual events such as our Summer Gathering, Staff Appreciation Week, and our Holiday party.
We support continued professional development and encourage professional and personal growth through our "FR Academy", a learning management system offering a variety of online educational modules that cater to enhancing our internal training and learning culture.
Collections Specialist Job Description:
Our Accounting team is looking for a proactive and results-driven Collections Specialist to support the firm’s accounts receivable and collections processes. This is an excellent opportunity for an experienced collections professional who enjoys working independently while partnering closely with lawyers and internal teams to resolve aged WIP and accounts receivable.
The successful candidate will build and maintain strong relationships with both internal and external clients while supporting timely collections. They will be an exceptional communicator with strong client service skills and able to handle sensitive financial matters with a high degree of professionalism and discretion.
Duties and Responsibilities:
- Manage client accounts by monitoring dashboards and reporting tools to prioritize collection efforts, reduce risk exposure, and support firm billing and collection targets.
- Build and maintain strong working relationships with lawyers, legal assistants, and others to understand practice areas, billing cycles, and client accounts, and to support timely billing of WIP.
- Partner with lawyers and management to proactively review aged WIP and accounts receivable, meet regularly to strategize collection efforts, and determine appropriate actions including payment arrangements or write-offs.
- Conduct professional and timely collection activities on outstanding accounts by phone and email while maintaining positive client relationships and resolving payment delays or disputes diplomatically.
- Investigate, analyze, and reconcile accounts receivable, follow up on overdue balances, review client payments, and ensure unapplied payments are accurately allocated according to remittance details.
- Proactively identify high-risk or delinquent accounts and collaborate with appropriate parties to escalate and address issues as needed.
- Prepare financial analyses, reconciliations, and reporting related to aged WIP, accounts receivable, at-risk accounts, and special billing or payment arrangements, and support management reporting.
- Coordinate with lawyers and legal assistants to support efficient processes, prepare billing or collection packages, maintain accurate documentation in firm systems, and assist with system improvements, special projects, and other related duties as assigned.
Qualifications
- Post-secondary degree or diploma in Accounting, Business Management, or a related field.
- Minimum 6 years of experience in credit, collections, and accounts receivable within a law firm environment.
- Certified Credit Professional (CCP) designation from the Credit Institute of Canada, or a comparable credit designation, is strongly preferred.
- An equivalent combination of education, training, and experience will be considered.
Knowledge and Skills
- Proficiency in the Microsoft Office Suite, with excellent working knowledge of Outlook, Excel, and Word.
- Experience with Aderant is considered an asset.
- Results-driven with the ability to manage a portfolio of accounts while contributing to team and firm-wide collection targets.
- Strong analytical, decision-making, and organizational skills.
- Demonstrated ability to work collaboratively in a team environment.
- Excellent client service orientation and the ability to manage multiple priorities simultaneously.
- Comfortable interacting with senior members of the firm, including senior Partners and management.
- Exceptional verbal and written communication skills, with strong attention to detail.
- Strong time management and prioritization skills, with the ability to work effectively under pressure.
Want to join our FR team?
Interested candidates are invited to submit a detailed resume in confidence to hrdepartment@foglers.com. Please let us know how you found our job posting in your e-mail. We thank all applicants for their interest, but only those candidates selected for an interview will be contacted.
Fogler, Rubinoff LLP is an equal opportunity employer committed to fostering an inclusive, diverse, and respectful workplace. We welcome and encourage applications from individuals of all backgrounds, including First Nations, Inuit and Métis peoples, people with disabilities, members of racialized communities, and people who identify as women and/or LGBTQ2S+. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process.
Compensation:
The expected annual salary range for this position is $70,000.00 - $85,000.00. Compensation will be determined based on a variety of factors including the successful candidate’s experience, skills, qualifications, and job-related knowledge. We are committed to equitable and competitive compensation that aligns with internal salary structures and external market benchmarks. This posting is for an existing vacancy.