IT Support Specialist
Henein Hutchison Robitaille LLP is seeking an IT Technician to join their team. The IT Support Technician is responsible for providing technical support to all firm members; uses expertise to troubleshoot and resolve technical issues as they relate to firm supported software, equipment, peripherals, cloud services, mobile devices, and network connectivity.
As an IT Technician, you will hold a range of responsibilities, including but not limited to, the following:
Duties and Responsibilities:
- Serves as first point of contact for all firm members. Investigates, resolves or escalates technical related hardware and software issues.
- Service requests and questions received by phone, email, chat or in person
- Logs support requests and status updates, when necessary, escalates issue to extended team members for resolution to ensure issues are resolved in a timely manner to meet service level objectives
- Collaborate with other team members to resolve issues, and share knowledge
- Provides boardroom support for the setup and performance of meetings or online (Teams and Zoom), and the operation of the audio-visual equipment and peripherals
- Supports equipment moves, vendor repairs, recovery, and configuration of mobile devices (Apple/Android)
- Maintains asset management, spare equipment inventory, and identifies supplies to be ordered
Other:
- Flexibility to adjust workday between 12:00 pm. to 8:00 p.m. (1 hour lunch)
- Provides after-hours and weekend user support as necessary
- Participation and support for technical projects as requested
- Schedules planned absences with designated backup and other team members
- Requires full-time in-office work schedule during business hours
Qualifications:
- College diploma in Information Technology or a certificate or a degree in a related field
- 1 year experience working within an I.T. environment in a similar role. Law firm exposure is preferred
- Advanced knowledge of Microsoft Windows 11 Operating System and Microsoft Office 365 applications, configuration, administration and troubleshooting
- Understanding of core networking and computing protocols & Document Management Systems (iManage).
- Exceptional client service and ability to communicate in a positive and professional manner
- A solutions provider who demonstrates excellent critical thinking skills with the ability to analyze basic and complex helpdesk requests in a professional manner
- Highly organized and able to manage multiple priorities with ease
- Proficient working independently and remotely, as well as working within the team environment
- Displays a strong drive for ongoing self-improvement, regularly pursuing opportunities to expand knowledge and skills in a dynamic and fast-paced IT environment
Success in this role means:
- Discretion and confidentiality is essential to this role and required at all times
- Demonstrates a commitment to upholding all firm policies and procedures, ensuring that they are consistently followed and adhered to by all members of the team
- Has the ability to meet deadlines while managing multiple tasks with competing demands for resources
- Can resolve day-to-day issues independently, escalating issues when appropriate
- Demonstrates excellent technical skills and ability to learn new applications and processes
- Provides excellent client service that meets expectations of internal clients
- Proactively works with the team by assisting where required and shares knowledge in a positive, clear and concise manner
- Able to process a high volume of work while maintaining accuracy and attention to detail
- A team player who works well with others in a deadline driven environment for successful outcomes
- Contributes to the department by working efficiently and identifying ways to improve processes
- Able to earn the respect of lawyers and co-workers
- Ability to be flexible with regards to hours during busy periods to meet the demands of the role
The Offer:
- Compensation for this position will be determined based on the individual’s level of experience, professional background, and demonstrated competencies
- Extended Health and dental benefits, Wellness credit and a Health care spending account
- RRSP Contribution, after one year of service
- Annual Wellness days
- Paid vacation
Application:
Interested candidates should submit their resume to
Tammy Pali.
No agencies or recruiters please.