Job Details

Firm Manager

Job Type: Full-Time, Parental Leave (September 2025-April 2027)

Compensation: $85,000+, according to experience/seniority plus benefit coverage and personal and health spending accounts

Hours: 9am – 5pm (flexible; if needed)

Location: Hybrid (3 days/week minimum in-office required)

About the Firm

Piccolo Heath LLP is an established boutique employment law firm in downtown Toronto providing service to employers of all sizes, and to senior level executives.

We work hard, but we appreciate the importance of work-life balance as well as occasional popcorn parties and dishing about reality TV.

About the Role

In this role, the Firm Manager will work closely with PH’s partners to manage the firm's Financial, Administrative, HR, Facilities, and IT infrastructures.  

Responsibilities

• Financial

  • Supporting the partners in setting and executing firm wide financial goals. 

  • Conducting monthly revenue analysis/reports and strategic recommendations to partners ensuring alignment with the annual budget. 

  • Preparing key performance indicators to assist the partners with firm management. 

  • Providing strategic guidance, with market analysis, to partners on the implementation of rate updates, technology improvements, insurance applications, and other opportunities for efficiency and profitability.

  • Safeguarding the accuracy and effectiveness of the firm’s financial systems including budgeting, planning, and reporting. 

  • Working with the Accounting Specialist and bookkeeper on monthly billing, general and trust entries, regulatory and LSO requirements, and month end and year end reporting. 

  • Submitting quarterly tax and LSO filings including HST and Civil Litigation Transaction Levies and filing exemptions as needed.  

• Administrative: 

  • Developing operational policies and procedures to improve efficiency. 

  • Ensuring operational practices comply with legal, regulatory, and firm requirements. 

  • Fostering a positive workplace culture that aligns with the firm’s best practices. 

  • Marketing management-planning/metrics related to the marketing efforts of the firm.  

  • Undertaking professional development to maintain practical and technical knowledge. 

  • Establishing professional networks to stay current in best practices of law firm management. 

  • Responsible for overall firm administration.

• HR and Facilities: 

  • Overseeing the administrative staff via mentoring, weekly admin meetings (including agenda setting and to do’s), onboarding and offboarding staff as required.  

  • Engaging in recruitment and performance management of staff, including lawyers. 

  • Administering payroll, including T4 and vacation statements together with benefit administration and renewals. 

  • Tracking time off, lieu time, vacation requests, and ensuring available staff coverage to support the lawyers’ practices. 

  • Fostering a positive workplace culture that aligns with the firm’s best practices. 

  • Liaising with landlord and partners regarding office space. 

• IT Infrastructure: 

  • Liaising with the firm's managed service provider to ensure IT infrastructure is secure and service tickets are addressed in a timely manner. 

  • Analyzing and leading technology improvements to enhance service delivery and maintaining security. 

  • Assessing IT needs of the firm and making recommendations to the partners regarding upgrades, changes, projects, and IT governance. 

• Other firm-related duties and projects as assigned by the partners.

Qualifications & Skills

• Solid experience in management including finance, operations, HR, and technology

• Tech-savvy with advanced knowledge of Microsoft suite of applications, PCLaw/Soluno/Actionstep and various client billing portals

• Post-secondary education is required

• Strong organizational and time management skills 

• Close attention to detail with strong analytical ability

• Ability to work both independently and collaboratively in a fast-paced environment

• Client-service oriented, with strong communication and interpersonal skills

• Adherence to confidentiality and other LSO obligations

How to Apply

Qualified applicants should email their resume and cover email to Elisabeth Folk at efolk@piccoloheath.com. We thank all applicants for their interest, but only those selected for an interview will be contacted.

PH provides accommodation pursuant to AODA and the Human Rights Code. We welcome and encourage people living with disabilities and those from marginalized backgrounds to apply.

No agencies or recruiters please.