Chief Client Officer
Smart & Biggar/Fetherstonhaugh
Nanette Matys is the chief client officer at Smart & Biggar, based in Toronto, Canada. She is responsible for contributing to revenue retention and growth through client feedback and development, practice development, and marketing communications leadership.
Nanette has extensive experience leveraging available resources and technology to generate usable client, business and competitive intelligence products and insights, collaborating with firm leadership to develop and implement strategy at the firm and practice level. Nanette oversees the firm’s marketing function, coaching its team of professionals to exceed expectations, and deliver cost effective and high impact marketing programs in service of the firm’s revenue plan.
Prior to joining Smart & Biggar in 2016, Nanette led national business development and marketing at Stikeman Elliott for two years, and was chief marketing officer at Osler, Hoskin & Harcourt, having served in a variety of senior client development roles over 9 years. Nanette was the founding president of the Toronto LMA chapter, working with its first (stellar) board to build and launch what is now a vibrant community of legal marketers in Eastern Canada. While at Osler Hoskin, Nanette had the exceptionally good fortune to be mentored by Judy Stein-Korte, one of the industry’s most effective and adventurous marketers. Nanette is a very proud mom of her teenage daughter who will take flight, and begin her university education in the fall.