Marc is an internationally recognized thought leader in the field of customer experience. With over 25 years of marketing and sales experience in a number of diverse industries, he has built a reputation for providing insightful concepts that are both innovative and effective.

As an award winning keynote speaker, Marc has spoken for some of the world’s most respected companies, including Bausch & Lomb, Hilton Hotels, and Mondelez International. Marc is the only speaker in his field to have keynoted at the World Management Forum in Tehran, Iran.

Regularly featured on television and radio for his opinions, Marc has shared his thoughts on topics that include the boycotting of brands, customer service in the airline industry, and companies such as Facebook and Starbucks. Marc has been referred to as “Canada’s marketing superstar” by the Oprah Winfrey Network.