Technology SIG - Economics 101 for Service Delivery Managers
Description
In our era of “do more with less”, and “offshore outsourcing”, IT support managers and their colleagues need to apply the economics of IT service delivery to remain viable. The basics of supply and demand management are critical to determining your value to the enterprise. Moreover, outsourcers already apply sound economic theory to their market positioning – as an IT support manager, how can you compete against them without it?